Ordering Policy

WARRANTY: EXCHANGES, RETURNS & REFUNDS

Right of Withdrawal

The client will have, for non-perishables, a maximum period of fourteen (14) calendar days from the day of delivery to fully or partially withdraw from the purchase, in compliance with the applicable legislation.

After the fourteen (14) day period expires, SUKO will not accept returns deriving from the client’s right of withdrawal.

To exercise his right of withdrawal, the USER must notify SUKO of his intention to withdraw from the contract by sending (a letter or email, for instance) to the following postal address, Gran Via de les Corts Catalanes 731, 4º-1ª, 08013, Barcelona, Spain, or to info@Suko.com, by phone on +34 932 204 962, or through our contact form online, and all before the aforementioned period expires. The user may use the sample withdrawal form provided at the end of these Conditions, although its use is not mandatory.

The USER will not be able to exercise his right of withdrawal in the applicable cases established by the legislation and, in particular in the following cases, including but not limited to:

Transport, food, or recreational services, when scheduled for a particular date or specific period;

Products made according to client specifications or clearly customised;

Services carried out with the agreement of the client and/or USER, prior to the conclusion of said fourteen (14) day period;

The provision of sealed goods not fit to be returned for health or hygiene reasons and which have been unsealed after delivery;

The provision of goods which, after delivery, and taking into account their nature, have been inseparably mixed with other goods;

The provision of goods that may deteriorate or expire quickly.

In order to withdraw from the purchase of a product, the following requirements must be met:

The product must be in the same condition in which it was delivered, and must retain its instructions, documentation, accessories, and to the extent possible, its original packaging and labelling;

Returns made to the supplier/manufacturer (SUKO) must be done using the same box or envelope used for delivery or, in its absence, a similar format that ensures the products are received in perfect condition;

Proof of purchase and proof of delivery must be included in the package;

The USER will cover the shipping costs for returns.

The USER will get in touch with SUKO to process the return, assuming the conditions governing returns, and exempting SUKO from any responsibilities.

Conditions for Exchanges, Returns & Refunds

Exchanges and returns must be handled by email (info@Suko.com), or by phone on (+34 932 204 962).

All exchanges and returns will be managed by SUKO JUICE S.L. through a courier service so that parcels or orders arrive adequately at the returns centre where suitability for the return, exchange or refund of the order will be checked. If the USER returns the order by means of any other courier, SUKO will not be held liable for the loss, theft, or deterioration of the parcel, and does not commit to returning it or processing the refund.

If the product is eligible for a return under the aforementioned conditions, the purchase amount will be refunded to the client using the same mode of payment the order was placed with, and as quickly as possible.

If the product is eligible for an exchange, SUKO will proceed to exchange the product for the new chosen product.

In the event the price of the new product is higher, the client will have to cover the difference in price by any of the modes of payment accepted by SUKO.

If the price of the new product is lower than that of the original product, SUKO will refund the difference through the mode of payment used when the previous order was placed.

In the event of receiving a return parcel with contents deemed unsuitable to be returned, or products that fail to meet the aforementioned conditions, SUKO reserves the right to take any necessary actions to recover the amount owed.

Warranty

In the event of a defective product, SUKO will proceed, as appropriate, to repair, substitute, mark down its price or terminate the contract, all of which shall be free of charge for the USER. SUKO answers for any lack of conformity manifesting within a period of two years from the date of delivery. The USER will have to inform SUKO of his lack of conformity within two months of learning about it.

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